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FAQ
Can I try your software before I buy it? How to buy? Is online order secure? Yes, it is 100% secure. For more information about purchase our products, please visit
HERE. What should I do if I don't receive my registration information in 1 business day? Please write to support@aoamedia.com enclosing your name, the order ID and an alternate email address. Sometimes we couldn't send the registration information to your original email address due to wrong email address or your Anti-SPAM system. Do I need to pay for upgrades? No. We provide all our registered users lifetime free upgrades. Would I get a hard copy of the program I ordered? The default shipping option of our products is electronic. We'll send you the registration code via email after we receive your payment. Please use the registration code to unlock/active your trial version (Guide). Our products are available on CD-ROM for an additional $11.95 (plus $3.00 shipping). If you need the backup-CD, you can order it alone. What is a registration code? A registration code is a tool that software companies use to validate a paid user. If an order is fulfilled by registration code, you will receive a password that allows you to 'unlock' a product's trial version. The trial version is available to download from the manufacturer's web site before you purchase the software. How can I register the software after I placed an order? Click here for the step by step guide. What are the difference between DVD5 and DVD9? DVD5: Cheap and popular. Single side, single layer. 4.7 gigabyte capacity, 2 hours and 15 minutes MPEG-2 viewing time. Can I copy both NTSC and PAL DVD movies? Yes, both DVD NTSC and PAL DVD movies can be copied. But you can't convert between the formats. Can I copy a DVD no matter which region code it has? Every DVD movie is released with a region code which prevents a DVD player with a different region code from playing that DVD. A general rule of thumb is: if you can play the DVD, you can copy it. So if you want to copy a DVD, you'll have to make sure you can play it first. If you find yourself in a situation where you can't play the DVD because your DVD reader is set to a different region, you can purchase products on the internet that will remove region code protection from your DVD device. What are the minimum requirements to use AoA DVD Copy?
After I finished copying, I found the temprorary files was not deleted. Why? All the DVD copy software need to Copy DVD movie to the temporary folder on your hard drive, and then burn it from hard drive to a blank DVD disc. After the backup is complete, you may delete the temporary folder manually or let the program do it automatically to release the hard drive. The program can't detect my inserted DVD movie, what's wrong with it? Please press the "Import" button to load your DVD movie. If it still can't detect your DVD, please try to restart the program after you inserted the DVD disc. Why can't I use the DVD drives installed in the computer? You may not have security rights to use the DVD drives. To give access rights to a non-administrative user, please follow the instructions. 1. Open 'Control Panel' and click on 'Administrative Tools'. Note: Currently DVD access is not possible for users with Non-Administrative rights for Windows XP Home Edition. This limitation does not apply to the Windows XP Professional Edition. I get an error when burning a disc, what might be causing this? In some cases, you may get an error writing the DVD because your DVD media is not the right format (+R/RW or -R/RW) for your DVD writer. In other cases, it may be that your DVD writer can't recognize the brand of media you are using. Errors can also occur when the media you are using has a bad section on it. This is more frequent when using cheaper no-name brand media. In many cases, updating the DVD writer's firmware will solve the problem since newer firmware will be more compatible with newer media. You can obtain the latest firmware for your DVD writer by using this link: Firmware Update Page. Please make sure no other applications are running while you are burning a DVD. Some anti-virus software can cause errors while burning. If you experience problems while burning, you can disable the software temporarily by right clicking on the icon in the lower right side of the task bar. When the burn is complete, the software can be reactivated. Well known anti-virus software includes: Yahoo SBC AntiVirus, McAfee virusscan and Norton AntiVirus. After a clone process is completed, why can't I start it over again? Some burning drivers do not come back to the "Ready" status after they processed large amounts of data (DVD). In such cases, your computer needs to be restarted before you can start it over. Windows hanged while burning DVD, what's wrong? Make sure that no other program that accesses CD/DVDs uses the AIN (Auto-Insert Notification) function during the burning process. If this function is activated, the DVD in burning process may not be finalized correctly. In the worst case, the operating system will hang. We strongly recommend that you de-activate AIN:
5) Repeat #4 for each device. Set the following registry value to disable Auto-Insert Notification with RegEdit.exe (Open the windows Start menu > select Run > enter regedit > click OK): HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Cdrom/Autorun=0 How can I preview my movie before I burn a DVD? In the Options dialog, simply press the "Export" button and choose "Save to Hard Drive". The movie will be saved on your hard drive for previewing with a software DVD player. You can simply drag the "VIDEO_TS" folder into the software player's window to play the DVD. You can then burn the movie by going back to the Options dialog and in the "Source" field choose "Load From Hard Drive" and selecting the folder with the movie. Don’t forget to set your "Target" back to your DVD burner. How can I make more than one copy from the source DVD without putting back the original each time? First of all, you need to uncheck the box "Automatically delete temporary files when backup is complete" on the System Settings window.
And then begin to copy your DVD. The copy process saves the ready-to-burn DVD files in the Temp Path you specified. You can directly burn the DVD files to a blank DVD disc by the following steps. 1. Restart AoA DVD COPY (Recommended). Repeat step1-4 to get more copies. I can play the copied DVD on my computer but it won't play on DVD player - Why? First of all, please turn off your anti-virus software and other burning applications which might access the CD/DVD units at the same time. Try a different brand of recordable media. The compability of DVD discs is various and burning DVD-Video is very sensitive to the DVD disc. Here is the information on DVD media compability http://www.videohelp.com/dvdmedia . We recommend you use 4x or 8x DVD+R for burning. Another problem can be you are not using the right type of disc for your player. Some players will only read one of the formats (+ or -) but both, others won't read either. Check with this link and see if you shouldn’t use another format: DVD Players. We suggest you try a few samples of media to ensure compatibility before ordering large quantities of discs to back up your DVD collection. I copy a DVD to hard drive and then play it back with Windows Media Player, but there is no audio. How do I get the audio? Window Media Player is not a professional DVD player software and it doesn't support AC3 Audio (DVD Audio). Simply install the AC3 filter for Window Media player.
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